OCLC and Mosio are exploring solutions to the demands of a mobile world and the need for libraries to be able to communicate with their patrons online and on-the-go.
"Library reference services need to be accessible where and when users need them, in the form they want," said Jay Jordan, OCLC President and CEO. "Users are increasingly relying on mobile technologies, and QuestionPoint is committed to providing libraries with the tools they need. Text a Librarian is a leader in texting services for libraries in the U.S. Working together, we believe we can deliver an efficient and cost-effective solution for libraries."
QuestionPoint’s reference management suite that includes email, online chat and chat widgets combined with Mosio’s Web-based Text a Librarian service for text messaging would offer patrons more virtual reference options and provide libraries increased efficiencies in managing patron inquiries in a single place.
"Mobile reference services are an exciting opportunity for libraries,” said Noel Chandler, Mosio CEO and Co-Founder. "This collaboration combines our expertise in mobile reference technology with OCLC’s experience as the leader in virtual reference management software to provide libraries a full digital reference services package."
The integration of Text a Librarian with QuestionPoint services will begin with libraries based in the United States.
For more information click here or visit www.oclc.org/questionpoint.