A recent Pew study revealed that 80 percent of American cell phone owners use text messaging as a means of communication, sending or receiving an average of 41.5 text messages per day. For the 18-24 age group, 97 percent of cell phone owners text, sending or receiving an average of 109.5 texts per day. One […]
Tag Archives: Text Messaging Customer Service
Can personalized library customer service survive in our increasingly digital and mobile world?
The image of the library in the modern world is changing as rapidly as technology. Gone are the silent, cavernous collections guarded by scowling librarians. Libraries of today are as much about computers and information technology as they are about books. But, one of the things that has always made the library experience so special […]
Library Customer Service: Online vs. In-Person (Ask a Librarian Software vs. Asking a Librarian in Real Life)
Libraries, and the folks who work in them, solve problems for patrons by connecting them with the resources and information that they need. In today’s online world an ever-increasing amount of this help is taking place via the magic of the web and mobile technologies. Patrons are no longer face-to-face with the library staff who […]
Mosio and Text a Librarian’s Post to Facebook Function: Now Live!
In February we launched a “Post to Twitter” function within the Mosio mobile messaging platform and Mosio’s Text a Librarian. We wrote a blog post about why this was good for libraries: user generated marketing. I’ve pasted the original blog post about why it was good for libraries below. It’s great for every business and […]
Text Messaging Use in Helplines, Hotlines and Info Lines
Help and Info is Only a Text Away Yesterday Scarleteen, a free sexuality information resource for teens and young adults went live with their Text Scarleteen service. I’ve been quite impressed by the buzz already surrounding their launch of the service in the first day (and their graphic, above, is great as well). Owned and […]
Texting the Library – Beyond Reference Services
Text the Library With Comments, Feedback and Suggestions Enabling libraries to set up mobile text messaging reference services so patrons can ask questions has been the primary use of our technology to date. In fact, mobile questions and answers is our business, it’s what we geek out on every day at work. But there’s another […]