Today’s library thought leader is Mary-Carol Lindbloom, the Executive Director for the South Central Regional Library Council in New York state. When did you get started in reference, and more specifically virtual reference? In the summer of 1999, when a group of us, including Tom Peters, Lori Bell, and Ginny McCoy, met in person at […]
Tag Archives: mosio
Mosio Partners with Tshwane University of Technology for its First Library Solution in South Africa
Mosio Partners with Tshwane University of Technology for its First Library Solution in South Africa Leading virtual reference software for libraries, enabling two-way communications between staff and students via live chat, email, text messaging and Facebook, now available in South Africa FOR IMMEDIATE RELEASE Aug. 14, 2013 – PRETORIA, South Africa — Mosio for Libraries, […]
Free Trials of Mosio for Libraries
Hello! We now offer free trials of Mosio for Libraries so you can try out the system and experience how powerful virtual reference software can be. Receive and respond to patron questions via Live Chat, Text Messaging, Email and Facebook, all through a single, web-based interface. We guarantee you’ll be more efficient in your patron […]
Library Customer Service: Online vs. In-Person (Ask a Librarian Software vs. Asking a Librarian in Real Life)
Libraries, and the folks who work in them, solve problems for patrons by connecting them with the resources and information that they need. In today’s online world an ever-increasing amount of this help is taking place via the magic of the web and mobile technologies. Patrons are no longer face-to-face with the library staff who […]
Support Tabs for Library Websites – Mosio offers 70 different colors and types!
We just created a gallery of 70 support tabs for our customers to use and will be including the source file so you can make your own. They come in different colors, formats and text treatments to create a tab best suited for your website, blog or content management system. Mosio has created the best […]
Library Guide: Setting up Holiday Auto Responders with Mosio for Libraries
Setting up Holiday Auto Responders Happy Holidays! Here’s a quick tutorial on setting up holiday auto responders using Mosio. You’ve spent time creating great auto responders and with the holidays approaching you want to let patrons know your hours have changed, but don’t want to undo what you’ve already created. No problem! Set up holiday […]
Library Newsbytes: Mini-Library in a Birdhouse, Zombies Invade Library, Picking Up Slack from the Bookstores
The Smallest of Our Library’s Big Attractions A recent donated book of Shakespeare’s plays and sonnets is now one of the two attractions for Allen County Public Library. Among all other collections of the Library, this particular one is a rare miniature book carousel holding the complete works of Shakespeare. Read More Can libraries pick […]
How to Text a Librarian [VIDEO COMPILATION]
Hello! We found a batch of “how to” videos about Text a Librarian and wanted to share them in a single place where you can watch them. As we’ve recently mentioned, getting patrons to register their phones is the best way we’re seeing a serious increase in usage from libraries. If you’re looking for some […]
Integrated Library Systems – All library software providers using text messaging need to do it the right way
Everyone is texting and it is not likely to be going away any time soon. That means libraries looking to communicate with patrons on their mobile phones need to rely on the best and most reliable ways for deploying mobile technologies. There is a lot of hype around mobile apps and we love them too, […]
New Text a Librarian Feature – Automatic Bit.ly Generator
Text a Librarian’s Bit.ly Linke Auto-Generator: More Links With Less Characters We have a handful of new features coming up over the next month, but wanted to quickly let you know about our Bit.ly generator, suggested by our customers as a “great to have” feature. Bit.ly is a handy URL shortening technology that makes it […]