Self-Checkout Machines Improving patron service doesn’t always mean providing the human touch; in fact sometimes it can mean giving the patron the option to forgo the human touch. One example of this is self-checkout machines. There are many reasons why a patron might prefer to use a self-checkout machine. They may be in a real […]
Tag Archives: Library Customer Service
5 Reasons You Should Have Ask-a-Librarian on Every Page of Your Website
To get the most value out of your library’s services and provide patrons with the highest level of service, it is important to make it as easy as possible for your patrons to connect with those services The best way to connect patrons with your Ask-a-Librarian service is to have Ask-a-Librarian tabs, links or buttons […]
Mosio’s Text a Librarian is now Mosio for Libraries: Multi-Channel Customer Support Software for Libraries
For awhile now, our customers have been simultaneously paying us a compliment, but also making a huge feature request: “I wish we could answer all of our patron’s questions this way.” We were flattered, we’ve been listening and now we can say we have fulfilled that wish. Well, almost. Libraries using our software can now […]