A Frequently Asked Questions (FAQ) page can be a useful tool that patrons, and even library staff, can refer to to get helpful answers to frequent questions. However, FAQs can often become outdated, and lackluster FAQs will give a poor impression of your library and its customer service. A well thought out and maintained FAQ […]
Tag Archives: customer service
7 Things Library Customers Want NOW | Customer Service and Library Patrons
Free Patron Support Tips via Email – Sign up! 7 Things Library Customers Want NOW What attracts library customers to today’s libraries? The rise of mobile culture and the smart phone society brings a dynamic shift in expectations about how, when, and where to access information. Endless media streams, interactive news feeds, and autonomous research […]
Mosio and Text a Librarian’s Post to Facebook Function: Now Live!
In February we launched a “Post to Twitter” function within the Mosio mobile messaging platform and Mosio’s Text a Librarian. We wrote a blog post about why this was good for libraries: user generated marketing. I’ve pasted the original blog post about why it was good for libraries below. It’s great for every business and […]