Virtual references services can broaden the scope of library services, and help you to reach new patrons, but one of the keys to a successful virtual reference program is efficiency. 1. Create a FAQ for you and for patrons. A FAQ (Frequently Asked Questions) list is a helpful resource for any library website that both […]
Tag Archives: collaboration
Social Networks, Web 2.0 Services and Collaboration Tools in the Library
I’m fascinated by the new report from Robin Hastings, Collaboration 2.0 and I haven’t even read it yet. My fascination with it is the fact, and I’m not really too surprised given the library industry, that a report has been written to help library managers make a case for utilizing social networks to increase outreach […]