Category Archives: Virtual Reference

Library Thought Leaders Q&A: Mary-Carol Lindbloom (Executive Director South Central Regional Library Council)

Today’s library thought leader is Mary-Carol Lindbloom, the Executive Director for the South Central Regional Library Council in New York state. When did you get started in reference, and more specifically virtual reference? In the summer of 1999, when a group of us, including Tom Peters, Lori Bell, and Ginny McCoy, met in person at […]

Mosio Partners with Tshwane University of Technology for its First Library Solution in South Africa

Mosio Partners with Tshwane University of Technology for its First Library Solution in South Africa Leading virtual reference software for libraries, enabling two-way communications between staff and students via live chat, email, text messaging and Facebook, now available in South Africa FOR IMMEDIATE RELEASE Aug. 14, 2013 – PRETORIA, South Africa — Mosio for Libraries, […]

Virtual reference from your Facebook page via the Facebook mobile and iPad apps with Mosio for Libraries

How to set up your library’s Facebook Page to launch your Mosio for Libraries widget inside of Facebook Mobile and iPad Apps. ^Yes, it’s a mouthful, but bear with us, this is pretty cool. Mosio recently launched a Facebook App enabling you to add your chat/email/text messaging widget to your Facebook Pages. The app is […]

Virtual Reference – When to Collaborate

The spirit of sharing and cooperation is perfectly at home in the Library world. The most traditional form of collaboration is Interlibrary Loan, but libraries have also found some more unique ways to collaborate, including through shared virtual reference services. There are several things to keep in mind when establishing collaboration on virtual reference service. […]

Mosio for Libraries – Ask a Librarian Software | Condensed Webinar

We’ve been getting a lot of requests lately for more webinars on different days/times, so we went ahead and made a condensed webinar showcasing all of the features and functionality of Mosio for Libraries. Spend 15 minutes and see how Mosio saves librarians hours every month by combining patron communications normally splintered across channels into […]

Is 24/7 Reference Really Necessary?

Is 24/7 Reference Really Necessary? “An investment in knowledge pays the best interest” – Benjamin Franklin One of the characteristics that can distinguish information specialists is their knowledge and ability to forecast the needs of informational services often before the public is aware of their future need for such services. Our current society operates on […]

Mosio’s Text a Librarian is now Mosio for Libraries: Multi-Channel Customer Support Software for Libraries

For awhile now, our customers have been simultaneously paying us a compliment, but also making a huge feature request: “I wish we could answer all of our patron’s questions this way.” We were flattered, we’ve been listening and now we can say we have fulfilled that wish. Well, almost. Libraries using our software can now […]

Customize Your Support Tabs / Widgets – Mosio’s Patron Support Software for Libraries

Customization is Here – Upload Your Library’s Own Support Tab Hello! Support Tab customization is here! You are now able to upload your own Support Tab design (or use one of the 70 we have created in our Support Tabs Gallery). This enables you to create a Support Tab that has the look and feel […]

Mosio’s Patron Support and Help Desk Software for Libraries [VIDEO]

Hello! This video explains all of the great reasons why more librarians choose Mosio. Our patron support software for libraries enables you to help more patrons wherever they are, faster. We offer simple copy/paste widget code for your website, blogs, content management systems and online resource areas. When patrons have questions, they click the tab, […]