A recent Pew study revealed that 80 percent of American cell phone owners use text messaging as a means of communication, sending or receiving an average of 41.5 text messages per day. For the 18-24 age group, 97 percent of cell phone owners text, sending or receiving an average of 109.5 texts per day. One […]
Category Archives: Text Messaging in Libraries
Library News Update: African Libraries in the Digital Age – “Reaching Outside Their Walls”, Introducing the new standalone catalog system, Dubai libraries: A paradise for book lovers
Here at Mosio, we love to hear about ways libraries going digital. One consistent technology trend that is driving up circulation numbers across the country is e-books. West Virginia public libraries are finding that their patrons want books in every form they can get them, from paper to audio books to ebooks. The variety of […]
Mosio for Libraries Intro Video: Multi-Channel Ask a Librarian Software | Chat + Email + Text Messaging + Widgets
The Mosio for Libraries “trailer” video is live! A 1 minute, 45 second explanation of why more librarians are choosing Mosio for their virtual reference and Ask a Librarian software needs. Mosio enables libraries to receive and respond efficiently to questions from patrons via web chat, email, text messaging and support widgets for your website, […]
Library NewsByte: The library is home to not only books, Library launches free mobile app, Vending machines latest library offering from Northland
Maureen Sullivan, President of the ALA, writes on the Huffington Post about the new Pew study showing that the vast majority of parents place a high value libraries. She discusses what libraries have to offer children and parents, from tangible resources to intangible experiences, such as instilling a love of reading and providing a safe […]
Can personalized library customer service survive in our increasingly digital and mobile world?
The image of the library in the modern world is changing as rapidly as technology. Gone are the silent, cavernous collections guarded by scowling librarians. Libraries of today are as much about computers and information technology as they are about books. But, one of the things that has always made the library experience so special […]
Library Customer Service: Online vs. In-Person (Ask a Librarian Software vs. Asking a Librarian in Real Life)
Libraries, and the folks who work in them, solve problems for patrons by connecting them with the resources and information that they need. In today’s online world an ever-increasing amount of this help is taking place via the magic of the web and mobile technologies. Patrons are no longer face-to-face with the library staff who […]
Mosio’s Patron Support and Help Desk Software for Libraries [VIDEO]
Hello! This video explains all of the great reasons why more librarians choose Mosio. Our patron support software for libraries enables you to help more patrons wherever they are, faster. We offer simple copy/paste widget code for your website, blogs, content management systems and online resource areas. When patrons have questions, they click the tab, […]
Library News: E-books on Loan, Libraries will collect “Food for Fines”, Tips for a Stress-Free Library Experience
Rochester Library Can Now Text You When Your Favorite Author’s Latest Book Hits Shelves Read More Libraries’ literacy program helps meet families’ needs Read More E-books on loan from Frackville, Orwigsburg libraries Read More Public libraries evolving with technology Read More Take your libraries seriously Read More Libraries across the world Read More Libraries will […]
Library Guide: Setting up Holiday Auto Responders with Mosio for Libraries
Setting up Holiday Auto Responders Happy Holidays! Here’s a quick tutorial on setting up holiday auto responders using Mosio. You’ve spent time creating great auto responders and with the holidays approaching you want to let patrons know your hours have changed, but don’t want to undo what you’ve already created. No problem! Set up holiday […]
Library News: Libraries launches text-message service, Do-it-yourself checkouts, Offers Google Chromebooks
A library worth checking out Read More Indoor lawns help students handle stress Read More Library offers Google Chromebooks, free Wi-Fi Read More On the Spectrum: Little Free Libraries’ top 3,000 Read More Tufts Libraries launches text-message service Read More Do-it-yourself checkouts proliferating at suburban libraries Read More Digital age bringing changes to offerings of […]