As we gear up for another ALA Annual the company has had some interesting discussions on new announcements and our directions in the world of library software. A couple of weeks ago I had a great meeting/conversation with one of our partners and the discussion of library customer service came up. At the end of […]
Category Archives: Text 66746 (MOSIO)
Mosio and Text a Librarian on the iPad
Back in January I wrote a blog post titled “The iPad, Tablets and E-Readers in Libraries: Game Changers or are they just Another Mobile Technology?” My decision was that I was uncertain, but suspected they were just another mobile technology. This weekend I got one and I have to say, I love it. I think […]
Answer Text Message Questions With QuestionPoint
Today Mosio’s Text a Librarian goes live with OCLC’s QuestionPoint. Libraries who are customers of both can choose to have text message questions show up and be answered in QuestionPoint. Librarians who are staffing QuestionPoint will be able to immediately answer text questions, noticeable by a “TXT MSG” prefix and a new answering interface. Text […]
Library Marketing Tips Using Google Buzz
Use the Buzz to Build One Google’s new microblogging service, is getting a lot of, well, buzz. “Hello World!” has literally been replaced by “Buzz! Buzz!” by new people trying it out. If you’re not familiar with it, here’s the best way to explain it: It’s all of the elements that one could think of […]
Simplicity in Mobile Software: Showing Instead of Telling
In Simplicity We Trust. One of the most difficult parts about being a start up is focus. Initially you look at a bunch of different ways your product solves problems in the name of getting customers. After you get a handful of customers buying your product, you’d think that problem would go away, you’d have […]
Text Messaging: The New 800 Number in Customer Service and Advertising Response
Augmenting Toll Free 800 Numbers With Mobile Text Messaging for Customer Service Americans are texting more than they’re talking, a trend that’s likely to grow more than slow down over the next 5-10 years. It’s easy and it’s quick. The popularity and usage of texting is no surprise as the on-the-go lifestyle ends up being […]
Text Messaging Use in Helplines, Hotlines and Info Lines
Help and Info is Only a Text Away Yesterday Scarleteen, a free sexuality information resource for teens and young adults went live with their Text Scarleteen service. I’ve been quite impressed by the buzz already surrounding their launch of the service in the first day (and their graphic, above, is great as well). Owned and […]
Text a Crime Tip (Poster) – San Francisco Police Department
Text a Tip Software for Schools, Campuses and Education Text a Crime Tip Poster – San Francisco Police Department Taken on Valencia Street in San Francisco, CA. Mobile Text Messaging Crime Tips (photo taken by Mosio: Interactive. Mobile. Engagement )