A recent Pew study revealed that 80 percent of American cell phone owners use text messaging as a means of communication, sending or receiving an average of 41.5 text messages per day. For the 18-24 age group, 97 percent of cell phone owners text, sending or receiving an average of 109.5 texts per day. One […]
Category Archives: Text 66746 (MOSIO)
Buttons to Launch Your Mosio for Libraries Support Widget
Want to add a button to your website that launches your widget? Most libraries are able to add our widget code to their footer files or use our plugins for Drupal, Joomla! or WordPress, but others are using shared websites with their schools, cities, etc. While we offer an embeddable widget, if you do not […]
25 Great Text Messaging Acronyms You May or May Not Need to Know for Your Text-a-Librarian Service
Do you speak text? Your patrons speak many languages, and you can’t learn them all. But one thing you can do to improve service to your patrons is familiarize yourself with some of the more common terms and phrases in their languages of preference. If your patron is text-savvy enough to be texting his or […]
A few creative ideas to make Customer Support fun at your Library
“People rarely succeed unless they have fun in what they are doing” – Dale Carnegie Oftentimes we seem to have the misconception that teaching must always be thought of as a serious act of imparting education to the receiver of such knowledge. There’s very little that is taught in a serious manner that couldn’t be […]
Marketing Lessons from NYPL – 3 Great Executions that Built a Buzz
“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself” ~ Peter F. Drucker The unparalleled way to promote your service or product would be to intrinsically build within that product or service the finest features the customer would want that type of […]
6 Ways to be More Efficient with Your Virtual Reference Services
Virtual references services can broaden the scope of library services, and help you to reach new patrons, but one of the keys to a successful virtual reference program is efficiency. 1. Create a FAQ for you and for patrons. A FAQ (Frequently Asked Questions) list is a helpful resource for any library website that both […]
Four Ways to Promote Your Ask-a-Librarian Service
Your Ask-a-Librarian service is a powerful research tool for your patrons, most of whom have come to expect quick and easy access to information and answers. Here are four promotional ideas to get the word out and help your patrons take advantage of this service. 1. Instructional Sessions and Classes One of the best ways […]
Mosio’s Patron Support and Help Desk Software for Libraries [VIDEO]
Hello! This video explains all of the great reasons why more librarians choose Mosio. Our patron support software for libraries enables you to help more patrons wherever they are, faster. We offer simple copy/paste widget code for your website, blogs, content management systems and online resource areas. When patrons have questions, they click the tab, […]
See the Next Generation of Library to Patron Communications with Mosio @ ALA Midwinter
Mosio has something fun planned for all that visit our booth #2701 at ALA Midwinter this year and you really won’t want to miss it! Come see us and get your picture taken with one of America’s favorite literary giants and find out why Mosio is leading the way in Library Helpdesk Software. You can […]
4 Fresh Themes to Market Text Message Reference | Patron Support Tips
Free Patron Support Tips via Email – Sign up! 4 Fresh Themes to Market Text Message Reference Lisa Carlucci Thomas There’s been a noticeable trend shift in the past year: mobile is coming of age. More and more people are upgrading feature phones to smartphones, apps and mobile web sites are increasingly available and sophisticated; […]