To get the most value out of your library’s services and provide patrons with the highest level of service, it is important to make it as easy as possible for your patrons to connect with those services The best way to connect patrons with your Ask-a-Librarian service is to have Ask-a-Librarian tabs, links or buttons […]
Category Archives: SMS Reference
Virtual reference from your Facebook page via the Facebook mobile and iPad apps with Mosio for Libraries
How to set up your library’s Facebook Page to launch your Mosio for Libraries widget inside of Facebook Mobile and iPad Apps. ^Yes, it’s a mouthful, but bear with us, this is pretty cool. Mosio recently launched a Facebook App enabling you to add your chat/email/text messaging widget to your Facebook Pages. The app is […]
25 Great Text Messaging Acronyms You May or May Not Need to Know for Your Text-a-Librarian Service
Do you speak text? Your patrons speak many languages, and you can’t learn them all. But one thing you can do to improve service to your patrons is familiarize yourself with some of the more common terms and phrases in their languages of preference. If your patron is text-savvy enough to be texting his or […]
Moose Jaw Public Library’s Text a Librarian Service – Great Video Coverage (Canada)
This video popped up in our alerts and we thought it was so great we had to pass it along. Great job Moose Jaw Public Library in getting up and running and EXCELLENT work getting some news coverage!
How to Text a Librarian [VIDEO COMPILATION]
Hello! We found a batch of “how to” videos about Text a Librarian and wanted to share them in a single place where you can watch them. As we’ve recently mentioned, getting patrons to register their phones is the best way we’re seeing a serious increase in usage from libraries. If you’re looking for some […]
Text Messaging for Libraries – Mosio’s Alerts and Announcements Feature Guide
Text Messaging Alerts and Announcements – Stay in touch with more patrons on their mobile phones! Mosio’s Text a Librarian is the only mobile carrier certified text messaging solution built specifically for libraries, giving libraries the reliability and flexibility they need to stay top of mind for more patrons on the go. This quick instructional […]
Library Thought Leaders Q&A: Courtney Young (Penn State Greater Allegheny)
Today’s library thought leader is Courtney Young, Head Librarian and Associate Professor of Women’s Studies and Penn State Greater Allegheny. Hi Courtney, thanks so much for your time, here we go…What does the idea of Patron Relationship Management in libraries mean to you? For me, Patron Relationship Management means a supportive collaboration. That includes getting […]
Integrated Library Systems – All library software providers using text messaging need to do it the right way
Everyone is texting and it is not likely to be going away any time soon. That means libraries looking to communicate with patrons on their mobile phones need to rely on the best and most reliable ways for deploying mobile technologies. There is a lot of hype around mobile apps and we love them too, […]
160 characters is a lot more info than you’d think (Mosio lets you send 320 or more, just in case)
We get asked how much information can be shared via text message. Not surprisingly, many people don’t think it is much, even considering the average mobile user manages to share a lot of info with friends, family and co-workers texting from their mobile phones. In 1984 when SMS (Text Messaging) was invented, Friedhelm Hillebrand decided […]
Library Thought Leaders Q&A: Lisa Carlucci Thomas
Today’s Library Thought Leader is Lisa Carlucci Thomas, Director of design think do. We have been exploring the idea of “Patron Relationship Management” (PRM) and it is the theme of this Q&A series. What areas of PRM are you seeing where libraries can benefit the most? What roles can mobile technologies play? Libraries employ a […]