Curiosity takes off and lands…at the library! Sign up for the Text a Librarian Customer Newsletter – Subscribe Here! We landed on Mars again. High five! Ok, moving on… Updates This Week: * Sound Notifications – You now get the “whale” sound when a new chat comes in along with a “dink” sound during a […]
Category Archives: New Features
4 Fresh Themes to Market Text Message Reference | Patron Support Tips
Free Patron Support Tips via Email – Sign up! 4 Fresh Themes to Market Text Message Reference Lisa Carlucci Thomas There’s been a noticeable trend shift in the past year: mobile is coming of age. More and more people are upgrading feature phones to smartphones, apps and mobile web sites are increasingly available and sophisticated; […]
TAL Customer News | Bring Home Gold…Visit the Library!
Bring Home Gold…Visit the Library! Sign up for the Text a Librarian Customer Newsletter here! (sent Friday, July 27) Hello! We realize the Olympic opening ceremonies are about to begin, so we’ll make it snappy.This is our first official edition of the Text a Librarian Customer Newsletter where we’ll announce new features, updates, news, etc. […]
Mosio’s 3 Promises to Libraries (and Librarians)
This is re-posted from an earlier article we put out that some thought deserved it’s own spot on our blog. 🙂 Mosio’s 3 promises to libraries (and librarians), listed below. I don’t want to take any thunder out of the announcements we have coming up over the next two weeks, of which there are some […]
Adding Mosio’s Text a Librarian Reference Widget/Tab to your LibGuides | Library Chat Widget
Adding Mosio’s Text a Librarian Reference Widget/Tab to your LibGuides Special thanks to Kristen B. for the helpful info! In her own words… “As our resident LibGuides nerd, I played with a couple of ways of putting the code in. To put it in the footer [which places the tab on all pages], the process […]
7 Things Library Customers Want NOW | Customer Service and Library Patrons
Free Patron Support Tips via Email – Sign up! 7 Things Library Customers Want NOW What attracts library customers to today’s libraries? The rise of mobile culture and the smart phone society brings a dynamic shift in expectations about how, when, and where to access information. Endless media streams, interactive news feeds, and autonomous research […]
Getting More Patron Usage from your Text a Librarian Service | Best Practices from Mosio’s Text a Librarian
The video below is a recorded session discussing how we’re seeing libraries increase patron usage. Below is a transcript of the notes taken during the recording. Increasing Patron Usage of your Text a Librarian Service: Get patrons to register their phones. The following conversation took place late in the evening as part […]
Want a Successful Text a Librarian Launch? Skip the Training, Go Straight to Marketing
We talk a lot about library marketing at Mosio. Being that marketing is one of the most important needs in the success and continuation of a business, we believe it’s the same for libraries. From what we’ve seen in the industry over the past few years, those libraries who are great at marketing are doing […]
Experiential Marketing Ideas for Libraries (Guest Post by Andrew Loos from Attack! Marketing)
We saw quite a bit of buzz (positive and negative) about Seth Godin’s blog post The Future of Libraries, some saying he gets it and others saying he misses the point, again (we’re big Bobbi Newman fans here). An interesting post about the post by PC Sweeney mentions library branding and marketing, so we quickly […]
Text a Librarian Video Tours and Tutorials
Videos showing demos of a product or service are the best! We now have video tours / tutorials of Mosio’s Text a Librarian available on the Text a Librarian website. They were made as a way of showing how the service works for those unfamiliar with it, but also as a video training guide for […]