To get the most value out of your library’s services and provide patrons with the highest level of service, it is important to make it as easy as possible for your patrons to connect with those services The best way to connect patrons with your Ask-a-Librarian service is to have Ask-a-Librarian tabs, links or buttons […]
Category Archives: chat technology for libraries
25 Great Text Messaging Acronyms You May or May Not Need to Know for Your Text-a-Librarian Service
Do you speak text? Your patrons speak many languages, and you can’t learn them all. But one thing you can do to improve service to your patrons is familiarize yourself with some of the more common terms and phrases in their languages of preference. If your patron is text-savvy enough to be texting his or […]
4 Ways an “Ask a Librarian” Presence on your Online Databases Empowers your Library
Multitasking is incorporated into our 21st century work production and technologies. Having the capability to simultaneously access multiple technologies is often a requirement of today’s workforce. We have become structured to completing multiple tasks at one sitting and when our work demands it. it is advantageous to have our libraries accommodating this need as well. […]
Can personalized library customer service survive in our increasingly digital and mobile world?
The image of the library in the modern world is changing as rapidly as technology. Gone are the silent, cavernous collections guarded by scowling librarians. Libraries of today are as much about computers and information technology as they are about books. But, one of the things that has always made the library experience so special […]
Adding Support Tabs: Copy/Paste Emails to Send to IT or Tech Support
The best way to get your Mosio Support Tabs where you want them? Ask nicely, of course. Here’s how… Hello! Every week we’re seeing new examples of libraries adding their Mosio Support Tabs to their websites, blogs and online collections with ease. Some of them are able to add the code themselves, but those who […]
Library Customer Service: Online vs. In-Person (Ask a Librarian Software vs. Asking a Librarian in Real Life)
Libraries, and the folks who work in them, solve problems for patrons by connecting them with the resources and information that they need. In today’s online world an ever-increasing amount of this help is taking place via the magic of the web and mobile technologies. Patrons are no longer face-to-face with the library staff who […]
Curiosity takes off and lands…at the library!
Curiosity takes off and lands…at the library! Sign up for the Text a Librarian Customer Newsletter – Subscribe Here! We landed on Mars again. High five! Ok, moving on… Updates This Week: * Sound Notifications – You now get the “whale” sound when a new chat comes in along with a “dink” sound during a […]
The Best Meebo Alternative for Libraries: Mosio’s Text a Librarian
Mosio’s Text a Librarian now includes Chat + Text Messaging + Email + Website Support Tab Widgets The Best Meebo Alternative for Libraries: Mosio’s Text a Librarian We’d like to start by congratulating the Meebo team on being acquired by Google. We had the chance to meet with a few of them back when we […]
Getting More Patron Usage from your Text a Librarian Service | Best Practices from Mosio’s Text a Librarian
The video below is a recorded session discussing how we’re seeing libraries increase patron usage. Below is a transcript of the notes taken during the recording. Increasing Patron Usage of your Text a Librarian Service: Get patrons to register their phones. The following conversation took place late in the evening as part […]
Word of Mouth Marketing in Libraries – Info and Articles
Then and Now… Faberge Shampoo started it all with their famous commercial from the 1970s. Peggy Barber and Linda Wallace nail it in their new article, “The Power of Word-of-Mouth Marketing” in the November issue of American Libraries Magazine. We wrote a post called “Word of Mouth: The Best Form of Social Media” as part […]