Category Archives: Ask a Librarian Software

Mosio Partners with Tshwane University of Technology for its First Library Solution in South Africa

Mosio Partners with Tshwane University of Technology for its First Library Solution in South Africa Leading virtual reference software for libraries, enabling two-way communications between staff and students via live chat, email, text messaging and Facebook, now available in South Africa FOR IMMEDIATE RELEASE Aug. 14, 2013 – PRETORIA, South Africa — Mosio for Libraries, […]

Free Trials of Mosio for Libraries

Hello! We now offer free trials of Mosio for Libraries so you can try out the system and experience how powerful virtual reference software can be. Receive and respond to patron questions via Live Chat, Text Messaging, Email and Facebook, all through a single, web-based interface. We guarantee you’ll be more efficient in your patron […]

5 Reasons You Should Have Ask-a-Librarian on Every Page of Your Website

To get the most value out of your library’s services and provide patrons with the highest level of service, it is important to make it as easy as possible for your patrons to connect with those services The best way to connect patrons with your Ask-a-Librarian service is to have Ask-a-Librarian tabs, links or buttons […]

Mosio’s Facebook App – Now Patrons Can Ask a Librarian from Your Library Facebook Page

Virtual Reference Questions Asked Directly from your Library’s Facebook Page The growth and power of Facebook shows no signs of slowing down and now with Mosio for Libraries, you can enable your Facebook page to be yet another amazing virtual reference channel. There are instructions below, it takes about 5 clicks. No hacks, no difficult […]

42 Library-Related Memes [PHOTOS]

Here memes, there memes, everywhere meme-memes! Who doesn’t love them? We’ve compiled a list of 42 library related memes for your LOLing pleasure with identification of each (where possible) as to which is which. Enjoy! 1. Bad Luck Brian Doesn’t take out any books, library alarm still goes off.   2. Philosoraptor How do I cite […]

25 Great Text Messaging Acronyms You May or May Not Need to Know for Your Text-a-Librarian Service

Do you speak text? Your patrons speak many languages, and you can’t learn them all. But one thing you can do to improve service to your patrons is familiarize yourself with some of the more common terms and phrases in their languages of preference. If your patron is text-savvy enough to be texting his or […]

Mosio for Libraries Intro Video: Multi-Channel Ask a Librarian Software | Chat + Email + Text Messaging + Widgets

The Mosio for Libraries “trailer” video is live! A 1 minute, 45 second explanation of why more librarians are choosing Mosio for their virtual reference and Ask a Librarian software needs. Mosio enables libraries to receive and respond efficiently to questions from patrons via web chat, email, text messaging and support widgets for your website, […]

4 Ways an “Ask a Librarian” Presence on your Online Databases Empowers your Library

Multitasking is incorporated into our 21st century work production and technologies. Having the capability to simultaneously access multiple technologies is often a requirement of today’s workforce. We have become structured to completing multiple tasks at one sitting and when our work demands it. it is advantageous to have our libraries accommodating this need as well. […]

Can personalized library customer service survive in our increasingly digital and mobile world?

The image of the library in the modern world is changing as rapidly as technology. Gone are the silent, cavernous collections guarded by scowling librarians. Libraries of today are as much about computers and information technology as they are about books. But, one of the things that has always made the library experience so special […]