Audacity & Innovation: Taking Risks and Shaking Things Up This was originally post in our Patron Support Tips Newsletter. Sign up for free! Flipping through Wired magazine recently, I read “How to Spot the Future,” a brief and informative look at how to recognize innovative, game-changing, technology trends. Rule #4? GIVE POINTS FOR AUDACITY. Audacity, […]
Author Archives: tessa
QR Code Poster – Library of E-Books [IMAGE]
We thought this was pretty creative and there are varying comment types on the page itself (click on the image to visit the site), but our favorite: “My phone can’t even scan those…I need real libraries.” WE COULDN’T AGREE MORE! Still, this is a great street marketing idea, so we wanted to share it. Maybe […]
Curiosity takes off and lands…at the library!
Curiosity takes off and lands…at the library! Sign up for the Text a Librarian Customer Newsletter – Subscribe Here! We landed on Mars again. High five! Ok, moving on… Updates This Week: * Sound Notifications – You now get the “whale” sound when a new chat comes in along with a “dink” sound during a […]
4 Fresh Themes to Market Text Message Reference | Patron Support Tips
Free Patron Support Tips via Email – Sign up! 4 Fresh Themes to Market Text Message Reference Lisa Carlucci Thomas There’s been a noticeable trend shift in the past year: mobile is coming of age. More and more people are upgrading feature phones to smartphones, apps and mobile web sites are increasingly available and sophisticated; […]
TAL Customer News | Bring Home Gold…Visit the Library!
Bring Home Gold…Visit the Library! Sign up for the Text a Librarian Customer Newsletter here! (sent Friday, July 27) Hello! We realize the Olympic opening ceremonies are about to begin, so we’ll make it snappy.This is our first official edition of the Text a Librarian Customer Newsletter where we’ll announce new features, updates, news, etc. […]
Mosio’s 3 Promises to Libraries (and Librarians)
This is re-posted from an earlier article we put out that some thought deserved it’s own spot on our blog. 🙂 Mosio’s 3 promises to libraries (and librarians), listed below. I don’t want to take any thunder out of the announcements we have coming up over the next two weeks, of which there are some […]
Adding Mosio’s Text a Librarian Reference Widget/Tab to your LibGuides | Library Chat Widget
Adding Mosio’s Text a Librarian Reference Widget/Tab to your LibGuides Special thanks to Kristen B. for the helpful info! In her own words… “As our resident LibGuides nerd, I played with a couple of ways of putting the code in. To put it in the footer [which places the tab on all pages], the process […]
6 Steps to Change Up Chat Reference | Virtual Reference Software Tips
Free Patron Support Tips via Email – Sign up! When it comes to virtual services, chat reference provides a quick, reliable, and direct way to answer questions and resolve problems. The benefits are numerous: librarians can perform an efficient reference interview, quotes and links can be exchanged seamlessly between participants, conversations can be archived by […]
7 Things Library Customers Want NOW | Customer Service and Library Patrons
Free Patron Support Tips via Email – Sign up! 7 Things Library Customers Want NOW What attracts library customers to today’s libraries? The rise of mobile culture and the smart phone society brings a dynamic shift in expectations about how, when, and where to access information. Endless media streams, interactive news feeds, and autonomous research […]
How to Text a Librarian [VIDEO COMPILATION]
Hello! We found a batch of “how to” videos about Text a Librarian and wanted to share them in a single place where you can watch them. As we’ve recently mentioned, getting patrons to register their phones is the best way we’re seeing a serious increase in usage from libraries. If you’re looking for some […]